FAQ

  • Questions about purchases

  • I made a subscription purchase but I can't access the other volumes.

    Subscription purchases permit you to view contents for the month of purchase and beyond.
    Previous volumes will be available for individual purchasing.

  • I want to purchase all previous volumes.

    Please access the purchasing screen from the "New Release" purchase button or the back number page.
    There you can select the volumes which you'd like to purchase.

  • I want to make a subscription purchase, but it says I've already bought it.

    Have you made a subscription purchase before?

    There is the possibility that you have temporarily cancelled your purchases, so please send your name and previously used email address (if not, your address and phone number) to contact@iwaiff.com

  • I want to temporarily stop my subscription purchase.

    Please send us an email at contact@iwaiff.com

    After stopping your purchases, you can continue to view the volumes you have purchased.
    Please log in with your email address and password.
    You can restart your subscription purchase by notifying us by email.

  • I want to unsubscribe.

    Please send us an email at contact@iwaiff.com

    After you unsubscribe, you will be unable to log in and will not be able to view any previously purchased back number issues.
    Please reference the "I want to temporarily stop my subscription" section, and decide between "Unsubscribing" or "Temporarily Stopping".

  • Questions about logging in

    PAGETOP

  • I can't log in.

    Have you mistaken your log in ID/password with that of the WebShop “Yentown Market”?
    Please use your Iwai Shunji Film Festival ID and password.

  • I forgot my ID/password.

    If you have forgotten your ID or password, please send your registered "Name", "Address", and "Phone Number" to contact@iwaiff.com

  • I want to reset my ID/password.

    You can edit this information at the "Edit Profile" page.
    Please advise that changing your ID will will require a new email address.

    For the "Edit Profile" page, click here.

  • I have multiple ID's. I want to consolidate it to one.

    If you have used different ID's (email addresses) to make your purchases, you will have multiple accounts and your mypage and ID information will all be different.
    If one individual possesses multiple accounts, it is possible to consolidate them into one.
    Please send the following information to

    contact@iwaiff.com


    ・ID (email) and password of all accounts
    ・Name
    ・Address
    ・Phone Number
    ・Payment Method
    ・The account ID you would like to consolidate to

  • I changed my email address and now I can’t log in.

    Did you receive a confirmation email?
    A confirmation email will automatically be sent to you in the event of an email address change.
    If you did not receive this email, it is possible that you entered the wrong email address.
    We will look into it, so please send the following information to contact@iwaiff.com
    ・Name
    ・Address
    ・Phone Number
    ・Previously registered email
    ・Newly registered email

  • Other questions

    PAGETOP

  • I found an error with the site.

    Please send the URL and details of the error to contact@iwaiff.com
    We will correct the error immediately.

  • Other questions

    For questions regarding our site and the purchasing of merchandise, please contact us at
    E-MAIL：contact@iwaiff.com
    * We will generally respond within 2 days. (For inquiries made in languages other than Japanese, please expect an one week response time.)

  • I want to make a purchase from the “Iwai Shunji Works” page, but I can’t press the Market button.

    If the “Market” button is blacked out, this means the product is either currently out of stock or no longer in production.
    Please also confirm with the Amazon link. We ask for your understanding if they are both out of stock.